Phil Miller on Trust, Integrity, and Building a Purpose-Driven Machine Shop | Radical Job Shop Show

In this episode of The Radical Job Shop Show, host Emily Joann Wilkins sits down with Phil Miller, owner of Star Machine, a precision CNC job shop built at the intersection of advanced manufacturing and Amish craftsmanship.Phil shares how trust, integrity, and self-awareness shape the way he leads his team, serves his customers, and makes decisions for the long term. From running a high-tech machine shop rooted in traditional values to embracing visibility, storytelling, and intentional branding, this conversation explores what happens when you stop trying to be everything to everyone—and instead build a shop aligned with who you truly are.We talk about faith, family, employee development, and the responsibility that comes with stewardship—along with why building trust, choosing the right customers, and creating a human-first manufacturing culture are becoming real competitive advantages in today’s industry.Whether you’re running a precision CNC shop, navigating leadership growth, or trying to build a manufacturing business with purpose—not just profit—this episode offers a grounded, honest look at what it means to build something that lasts.Thanks to our friends at Creston Industrial Sales who've backed our mission since day one. We were able to kick things off live at the Advanced Manufacturing Expo in Grand Rapids, Michigan.Need help telling your story?Start with The Setup:https://www.marketingmetal.com/how-it-worksStay connected:Explore more at https://www.marketingmetal.comTimestamps00:00 – Welcome to The Radical Job Shop Show00:35 – Meet Phil Miller of Star Machine01:28 – Star Machine’s origin story and Amish roots02:55 – What makes Star Machine “radical”03:30 – Trust as a competitive advantage in manufacturing04:10 – Visibility, storytelling, and building human connection05:10 – Amish craftsmanship meets advanced CNC machining06:40 – Branding around what makes your shop different07:20 – Attracting ideal customers—and letting others walk away08:00 – Showing up on LinkedIn with authenticity09:15 – Self-awareness as a leader and shop owner10:20 – Navigating challenges, setbacks, and growth11:40 – Faith, reflection, and leadership development12:45 – Gratitude, presence, and caring for your team13:35 – Expansion plans and long-term vision15:00 – Stewardship, sustainability, and legacy over profit16:20 – Training young talent and mentoring the next generation17:10 – Exposing kids to manufacturing18:15 – Staying grounded outside the shop19:40 – Family, unplugging, and building a life alongside the business20:20 – Closing thoughts and gratitude