Philips - Operating & Communicating Refurbishment Successfully

Running a Product-as-a-Service Business includes refurbishing products. It is not only a process in itself. It can also be another business model in itself. Philips created a symbiotic relationship between PaaS and Refurbishment. PaaS returns are refurbished and sold as refurbished products. And many more products that are not available as subscriptions can be bought as refurbished. In this episode, Boris Romero and Vincent van Lamoen from Philips give us insights into the refurbishment process, customer communication and the differences between the subscription and refurbishment propositions. This episode is the fourth in the series PaaS Decoded, 16 conversations about the fine details of product-as-a-service.