Phillip Hunter- Strategies for Conversational Product Experiences

UXAUS2019 Day 2 Over the long-term, conversation-driven products are on a trajectory to be more disruptive than mobile products, in ways both good and perhaps not so good. Conversation is a key marker of how we identify humanness, and technology is beginning to be capable of mimicking it. For our part as designers, how do the product approaches need to evolve and guide the innovations we need? Phillip will break down the anatomies of conversational products and interfaces - outlining the design opportunities we have and how to aim for success that includes both people and business.