Phlebotomy in Medical Assisting: Skills, Settings, and Patient Connection

In honor of Phlebotomists Recognition Week, this episode highlights the vital role of phlebotomy in accurate diagnosis, patient safety, and quality care—and the critical role medical assistants play in performing this essential skill. We’re joined by Peta-Gaye Hall, CCMA, who brings more than 10 years of experience working across multiple specialties, including internal medicine, oncology, and rheumatology, as well as in laboratory settings. Hall shares real-world insight into how phlebotomy looks across different health care environments, offers practical tips for building confidence and technique, and discusses the importance of patient connection—especially when working with anxious or needle-averse patients. In recognition of Phlebotomists Recognition Week, the AAMA CEU self-study course “Phlebotomy: Drawing from the Basics” is available at 30% off throughout the month of February for AAMA members (discount automatically applied). Designed specifically for medical assistants, this course reinforces foundational phlebotomy knowledge, sharpens your technique, and allows participants to earn valuable CEUs while supporting professional growth.