PHONE HOME

In the movie E.T., the alien builds a way to communicate with his planet. Inside the jails and prisons in the US, communication between an incarcerated individual and their family and friends, was for many decades, strictly by mail but technology waits for no one. Today, many behind the wall have access to tablets, kiosks, and wall-mounted phones, with tablets being the most popular. Of course, not ALL incarcerated people have access to tablets, and for many, there is a hefty charge, not just for calls but also for SMS Texting. In recent years, States like California and Massachusetts have eliminated charging those incarcerated for their calls, but text messaging is still a pretty penny. The two largest telecom companies providing the tablets and kiosks are funded by private equity investors, people who see the usage from behind the wall as a recession-proof model. Whether the incarcerated population pays out of their commissary account, or in some cases the State pays for the calls, communication from inside has become a billion-dollar industry. In those States where the calls have become ‘free’, the States negotiate a contract with the jail or prison and then cover the costs of the phone and video calls, just not the texts. While the FCC has placed regulatory action to bring the costs down, it is still mostly low-income people who are providing the funds to stay in touch with their incarcerated loved ones.