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Piloting Alaska Airlines with Compassion

EPISODE · Nov 20, 2023 · 40 MIN

Piloting Alaska Airlines with Compassion

from Deep Purpose · host Harvard Business School Prof. Ranjay Gulati

To pilot Alaska Airlines, CEO Ben Minicucci draws on his Italian immigrant roots and Canadian military training, which was put to the test during a tricky operation near the North Pole. Having first gained a reputation at the company as “the numbers guy,” Minicucci discusses how he has been evolving into a leader who cares deeply about Alaska Airline’s employees, customers, and the communities it serves.

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Piloting Alaska Airlines with Compassion

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