Pioneering Customer Experience in Healthcare at Cleveland Clinic

Dr. Adrienne Boissy, a neurologist and the leader of the patient, care giver and family experience at Cleveland Clinic and I share the path to embedding experience into a healthcare organization. We chat about what it takes to sustain the philosophy, mindset, and operational priorities to keep this work going. We also discuss how the left brain / right brain skillset helps her succeed in this role. Find more information and show notes at customerbliss.com/cb88