Platinum Customer Service Turns to Tin, Post-Covid

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!Service in retail has been on a downward spiral well before the pandemic. Covid-19 capped off a shortage in workers with retail leading all industries in the Great Resignation. Fewer workers put more stress on those left behind and demanding consumers are stressing out sales associates that are already struggling with inventory shortages and unprecedented returns. Tune in to Robin Lewis and Shelley E. Kohan, TRR’s chief strategist, discuss the future of retail frontline workers and the decline and fall of customer service.Time Stamps:3:00 - The five factors impacting service 3:50 - Why the shortage of workers6:30 - An overworked workforce8:10 - Less stock in stores10:50 - Major supply chain issues12:45 - The impact of Gen Z’s view on serviceFor more strategic insights and compelling content, visit TheRobinReport.com where you can read, watch, and listen to content from Robin Lewis and other industry experts.Videos mentioned:Pathr - Do You Know Where Your Customers Are?Placer.ai - Retail's Recover: The Sectors, Brands and Ideas Leading the WayBe sure to follow us on LinkedIn and Twitter for the latest from Robin Lewis and The Robin Report.For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.