Episode #2 - Real CX Success is like Playing CX Jenga

from Talking CX · host talkingcx

We cover the building blocks of the CX discipline with a strong focus on CX Science and why creating great CX is a lot like a game of Jenga. From customer persona, customer journeys and your CX operating model of channels, people, process, cx tech, data, measurement systems, products, services and partner. Find related resources here

Episode metadata supplied by the publisher feed · Published Jul 9, 2019

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Listen as Graham explains the building blocks of CX science and Robin tries out a new analogy. Plus listener responses to Graham's 'CX as war' themes. See the CX Operating Model. Watch a YouTube video of a Jenga game We'd love to hear from you! Contact us and let us know what you think - comments, questions, your experiences, customer experience topics you'd like to hear. Listen now on Google Play, Spotify, iHeart radio, Podbean, and others. iTunes coming soon. [email protected] 833-482-5529 Twitter

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Episode #2 - Real CX Success is like Playing CX Jenga

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This episode is 30 minutes long.

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This episode was published on July 9, 2019.

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