Plugging Performance Leaks: Why Agentic AI is Transforming Business Workflows

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVMFULL SHOW NOTES https://www.microsoftinnovationpodcast.com/668 Microsoft's digital technology specialist from Singapore shares insights on enterprise-scale Power Platform implementations and how AI is transforming business processes across industries. We explore the psychology behind enterprise architects' resistance to low-code platforms and examine real-world success stories from major banks and global organizations.TAKEAWAYS• The psychological barriers enterprise architects face when considering low-code platforms• Parallels between historical resistance to .NET and today's hesitation about Power Platform• Case study of a major bank that improved performance 12-fold by migrating from legacy ERP• How a UK bank used Power Automate to fix a critical integration in hours instead of weeks• The impact of agentic AI on eliminating "performance leaks" in organizational workflows• Transforming contact centers with intelligent routing and AI-powered agent assistance• Why smaller organizations without legacy data "baggage" are well-positioned for AI adoption• How the Power Platform enables consolidation of business processes similar to data lakesMicrosoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoptionSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith