PM66 - Rules Over Customers?

Could the rules you impose in your business be anti customer? You might be surprised to learn that company rules led to the death of over 100 people in Japan. We share our own nightmare customer story, and tell you how to avoid your own. Why we turned our Paintless business website upside down How a confused lady turned into a raving fan customer Your website needs to do one thing, here's how many miss it Security certificate on your site: what to watch out for How to use text messages the right way SHOWNOTES Links mentioned in this episode: Episode 46 Customer Service Issues Done Right