PMS: The Heart of the Hospitality Operating Environment

While the PMS is the heart of your tech, it works even better when connected to the rest of the ecosystem, enabling experiences with data.Jeff Bzdawka, a C-Suite Executive with 30+ years in hospitality technology, excels in innovation, team scaling, and organizational transformation. His leadership roles include President of Hapi, CEO at Knowland, SVP at Hyatt Hotels, and COO of TravelClick, with board positions at Evention and BirchStreet Systems. Additionally, Jeff is currently on AHLA’s HTNG T100 Leadership Team and was recently inducted into HFTP’s International Technology Hall of Fame.Having experienced both the brand side and the technology side of the industry, Jeff shares in this dojo.live episode how he’s seen PMS systems evolve, how we can better leverage PMS data to create memorable guest experiences, and why he believes data is both the differentiator and the enabler in hospitality.