Podcast 6 – People Don’t Care How Much You Know Until They Know How Much You Care

  People don’t remember what you say, they remember how you made them feel. Honest “Lavish Praise” Make the customer feel that you care about their issue and what they are saying If this is a long term relationship, find out about their family and remember. Build Trust Once they know you care and trust you, they listen to how you can help them Find out their goals, pains, etc. LISTEN – 2 ears, one mouth