Podcast Episode 6 – Turning Your Customer Experience Into Your Team Success

Turning your customer experience into your team’s success sounds great in theory — but how do you actually do it in real life?I’m Pierre Bauzée, Founder of Beyond Satisfaction and Beyond Satisfaction Academy, a powerful onboarding and training platform for hospitality, and beyond. And in this new episode of Your People Your Success Podcast, I’m joined by my guest, Dan Pratt from DAP Consultancy, to explore how customer experience and team performance are deeply connected when you get the basics right.In under 45 minutes, we talk about how to break silos between “CX” and “operations”, give your teams clarity instead of pressure, and use customer feedback as a tool for learning rather than blame.Whether you are leading a frontline team, managing multiple sites, or rethinking your service strategy, this episode gives you concrete ways to turn your customer experience into a real driver of motivation, performance, and growth for your people.Subscribe now and join me each month to discover how to unlock the power of People behind exceptional performance in hospitality, and beyond.If you would like to know more about what we do at Beyond Satisfaction Academy, feel free to visit my virtual brochure https://drive.google.com/file/d/1x6RR_c4DuFVxIga7E1kuWoUDNm6EmlTw/view, my website https://www.beyondsatisfaction.co.uk or LinkedIn profile www.linkedin.com/in/pierre-bauzee-233b058bIf you want to see how we can support your company further when it comes to training and development, feel free to get in touch with us and book your free discovery call. You can do that on our website or LinkedIn profile.To find out more about Dan Pratt and his 2 businesses DAP Consultancy and PURE ONE Travel, feel free to visit the below links:Websites https://www.dapconsultancy.co.uk/ and https://pureonetravel.com/LinkedIn: https://www.linkedin.com/in/dan-pratt-dap/#CustomerExperience #YourPeopleYourSuccessPodcast #TeamSuccess #TrainingAndDevelopment #HospitalityExcellence