Podcast: One-On-One With Talia Ramirez, President Of Spectrum Solutions

The president of Spectrum Solutions says timely property preservation protects servicers, improves the safety of neighborhoods, and helps maintain land values.“The minute that you get a property, you want eyes on it. Meaning you want the guy in the field at the property to assess the condition. You want to know, ‘Is the property secure? Does it need to be secured?'” Talia Ramirez said.In addition to assessing the property’s condition, servicers need to know whether it has been vandalized, if there are squatters, and if it is overgrown, she said.Ramirez recently sat down with The Mortgage Note’s Scott Kimbler to talk about how Spectrum Solutions fits into the servicing landscape. Ramirez explained that when a property goes into default, the servicer needs a field service preservation provider to step in. Spectrum Solutions is a national provider that specializes in property renovations and preservation.“What do we do? We secure the property. We go out to maintain the lawns. If there’s any emergent issues, let’s say the property is flooding, we immediately cure that. Let’s say it has a roof leak. We’ll tarp the roof. We’ll repair the roof. Anything that needs to be done to help maintain the property so that it does not fall further into disrepair.  And ensure that the lawn is not a blight in the neighborhood,” Ramirez said.As the nation is seeing an increase in the number of foreclosure starts — January saw 42,000 foreclosure starts, the highest monthly total since early 2020 — there is the potential that Spectrum Solutions could see an increase in demand. Ramirez said the most important thing they focus on is educating their clients.With the majority of her career spent in mortgage servicing, Ramirez said her background in the industry helps.“My servicing background definitely helps a ton because I know what it’s like to be on that side. I knew what I wanted from my field service providers. I knew the turn times I needed from them, the communication I needed from them, and the transparency that is so critical when it comes to doing this business,” Ramirez said.“It has also helped me to understand just how important honesty, integrity, and transparency are in being a vendor. My clients truly appreciate that. I may not always have good news for them, but the fact that I am honest about it and that I remediate the issue, they truly appreciate it. And that’s what they value most.”Kimbler and Ramirez wrapped up by talking about what keeps her passionate about her job.“Honestly, it’s the feeling that I get from it. It just makes me feel accomplished, makes me feel good. I love delivering for my clients. I love delivering for our neighborhoods. And it’s that finished product. It’s that property you get that is just falling apart. You know, the yard is just seven feet tall, and you look at this property and go, ‘Oh my God, I don’t know that we’re ever going to get this done.’ And then you just sit down, and you figure it out,” Ramierz said.“Then, when you see the beautiful finished product, and you know what you’ve done for your client, and you know what you’ve done for the neighborhood and for the community, it’s that for me.”The corporate office for Spectrum Solutions is located in Sheridan, WY. They work with mortgage servicers, mortgage investors, and real estate investors.#servicers #propertypreservation #mortgagenews