PodChats for FutureCIO: Modernizing process automation in ASEAN

Senior leadership is having a love affair with automation. Analysts like Mordor Intelligence are forecasting enterprises will gobble up RPA solutions at a CAGR rate of 29% from 2018-2026. Forrester says Asia Pacific account for 17% of the global spending on RPA. IDC says the financial services industry will spend US$271 million in 2024 on RPA alone.All the analysis is concluding that the pandemic is good for the automation movement.In this PodChats for Future CIO, we speak to Zakir Ahmed Senior Vice President & GM - Asia Pacific & Japan at Kofax, who will share his observations and opinion on process automation and how we are adopting the solution in ASEAN.1.       The path to process automation started long before COVID-19 (2020). a.       What is different about the process automation landscape in 2020? b.       How is it evolving in 2021?c.       Is process automation the same for all industry sectors, including government?                                                               i.      Where are they the same?                                                              ii.      Where are they different?2.       If we look at this from a functional perspective, have the priorities for process automation changed significantly in the last 2 years (mid-2019 – mid-2021)3.       Why should the CIO care about process automation? (internal to IT and external)4.  If an enterprise is beginning to embark on a process automation journey, where do they start? a.       Who should lead it? b.       How do they ensure it stays its course? c.       Can they make course changes along the way?5.       There may be cases where a wrong choice of solution was made. What’s the usual approach to correct?6.       What is the one advice to the C-Suite leadership and Board around process automation?