PodChats for FutureIoT: How IoT brings the hospitality industry to the digital economy

In the paper, IoT Technologies and Applications in Tourism and Travel Industries, the authors write that Internet of Things (IoT) play a crucial role in the way of understanding and managing this industry, including how offers and demands are linked. It makes the case for Smart Destinations as a natural evolution of Smart Cities. The paper claims that Smart Destinations require this smart management as well as the integration of the stakeholders’ value-chain throughout the entire process. In this process, IoT has a crucial role in enhancing the experiences of tourists, to manage the destination more efficiently, and to offer a channel of information exchange.In this PodChats for FutureIoT, we speak to Sanjiv Verma, vice president, Ruckus Networks, APAC from CommScope, to talk about how the hospitality industry, one segment of the Tourism and Travel industries, can take advantage of IoT to move into the digital economy. 1.                   How will the hospitality industry shift in the next few years in a technology perspective in terms of streamlining processes and ensure hotels operate more efficiently?2.                   Beyond the current IoT implementations in hotels, what are the other ways hotels can leverage IoT to increase efficiency level in building maintenance and what are the potential challenges they might face?3.                   With hotels adopting more advance security systems (for entire property and individual guestrooms), how do we ensure that they will not be bypassed by a third person?4.                   With travel slowly restarting, what can hotels implement to boost travellers’ confidence within the property, while at the same time allow hotels to ensure safe distancing and have sufficient health & safety protocols in place?5.                   You mentioned the need for OT to work with IT for better network efficiency. How do we bridge the divide between IT and OT to maximise value for the business and experience for customers?6.                   Where does Ruckus Networks/Commscope fit into our discussion of How IoT brings the hospitality industry to the digital economy?