Post Status Excerpt (No. 29) — Better Way To Support Customers

"If you're a founder of a company go through your own customer experience yourself — with your own eyes."In this episode of Post Status Excerpt, Cory and David talk about their best and worst support experiences as customers. If you are a freelancer or small agency and your ability to deal with support issues from customers isn't working, then that's a sign of something broken in your workflow. Companies should try to be more proactive and helpful to customers even if they can't help them immediately or solve all their problems.Also don't forget: We're also encouraging listeners to check out the "Week at WordPress.org" (get the feed here), and submit your Black Friday / Cyber Monday deals to us at Post Status.Browse past episodes from all our podcasts, and don’t forget to subscribe to them on your favorite players. Post Status' Draft, Comments, and Excerpt podcasts are on Spotify, Amazon Music, Google Podcasts, iTunes, Castro, YouTube, Stitcher, Player.fm, Pocket Casts, and Simplecast. (RSS) 🎧🔗 Mentioned in the show:SuperDuper!Profitable Project Plan | Business Training For Web DesignersThe E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About ItShare Black Friday / Cyber Monday Deals With Post StatusDavid Bisset (Twitter)Cory Miller (Twitter)Post Status (Twitter)🙏 Sponsor: YoastYoast is SEO for everyone. Yoast SEO Premium gives you 24/7 support and extra features like internal linking, social previews, a redirect manager, tutorial videos, and integration with Google Webmaster Tools. Get on board today with the premiere SEO plugin for WordPress — Yoast.