Post Status Excerpt — Support Tips For Plugin Developers

"Settings expectations, communicating well, and being responsive are the top 3 things you can do to improve your customer support." —Dave Rodenbaugh In this episode of Post Status Excerpt, David sits down again with Dave Rodenbaugh, founder of Recapture.io. Dave has been involved with the business of WordPress plugins since 2009 with products like Business Directory Plugin and Another Classified WordPress Plugin. Why This Matters: Dave explains how to set expectations for the support you offer, especially in the WordPress repository where users can download plugins for free and request — or demand — free support too. How you deal with problem customers and discover who has the skills to work effectively in support is important for WordPress product owners. If you have plugins or themes for sale inside and outside the WordPress.org repo, you'll find value in Dave's insights. Every week Post Status Excerpt will bring you important news and insights from guests working in the WordPress space. 🎙️ You can listen to past episodes of The Excerpt, browse all our podcasts, and don’t forget to subscribe on Spotify, Amazon Music, Google Podcasts, iTunes, Castro, YouTube, Stitcher, Player.fm, Pocket Casts, Simplecast, or by RSS. 🎧 🔗 Mentioned in the show: Dave Rodenbaugh (Twitter) David Bisset (Twitter) Post Status (Twitter) 🙏 Sponsor: Bluehost Everything your website needs — from start-up to success story — is at Bluehost. Whether you're looking to create a website, blog, or online store, Bluehost will get you started with an all-in-one website platform tailored to your specific needs. Get a free domain name in your first year, free 24/7 lifetime support, and total design freedom with WordPress at Bluehost.