Pourquoi écouter la voix du client?

Episode 14 of the CX au quotidien podcast, hosted by Julie Tano-Lawson, titled "Pourquoi écouter la voix du client?" was published on July 13, 2022 and runs 25 minutes.

July 13, 2022 ·25m · CX au quotidien

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Episode Description

Michael Brandt, fondateur et consultant senior chez CX-Excellence.com, nous parle de l'importanceque revêt l'écoute de nos clients, des meilleurs pratiques quand il s'agit de mettre en place un programme de la voix du client (VOC) et bien sûr des pièges à éviter.

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