Power to the people!

from Business Essentials · host SoundCartel

The frontline of business is customer service. That's where we engage with customers and – hopefully – persuade people to buy. But, why do some frontline staff fail? It comes down to a lack of empowerment, according to customer service expert, Michael Carrick. When people feel empowered, they're much better at helping others. When we take care of our own people, Michael insists, our people will take care of our business. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.

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This episode is 11 minutes long.

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This episode was published on April 7, 2022.

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