Power Virtual Agents with Michael Vakoc

FULL SHOW NOTEShttps://podcast.nz365guy.com/166Getting to know Michael Vakoc – from the Czech Republic, who now lives in the US and how he met his wife  Michael’s favourite thing about Prague and what brought him from Prague to the United States  Michael’s transition from Microsoft teams to Power Virtual Agents  A discussion on how he got started working with Microsoft  Michael’s role and his involvement with Power Virtual Agents  An Introduction to what a Power Virtual Agent (PVA) The expectations and what the interest is from a customer’s perspective like in the market How Power Virtual Agent is built, features, and the benefits people can get from using it The relationship between Power Virtual Agent and Power Automate The story of CDS – do we need it for Power Virtual Agent? What's the support model for finished apps from Dynamics 365? The type of personas they see working with Power Virtual Agents The type of industries that can adapt and use this technology How much does AI Play in the Power Virtual Agents Product? How do microservices (275 prebuilt connectors) work with Power Virtual Agents?  Talks about the product pricing for Single App and Unlimited App Minimum requirements for licensing The ability of the Power Virtual Agent to hand-off to a real agent Does Microsoft have their own live agent? How can people access it and use it?  Ways to capture issues when a bot does not have an answer Microsoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoptionSupport the showIf you want to get in touch with me, you can message me here on Linkedin.Thanks for listening 🚀 - Mark Smith