Powerful Phrases for Effective Customer Service by Renee Evenson

https://thebookvoice.com/podcasts/2/audible/95231 to listen full audiobooks. Title: Powerful Phrases for Effective Customer Service Author: Renee Evenson Narrator: Kelly D’Ambrosio Format: mp3 Length: 7 hrs and 58 mins Release date: 08-30-22 Ratings: 1 out of 5 stars, 1 rating Genres: Conflict Resolution & Mediation Publisher's Summary: Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters.