PPP064 - Are We Wasting Our Patient's Time? with Prof Brian Dolan

Recorded live at MM2018, the 44th SHPA National Conference, Jane, Dan and Kristin caught up with keynote speaker Prof Brian Dolan. Brian is Director of Health Service 360 (UK) and Director of Service Improvement, Canterbury District Health Board, NZ where his role includes whole system culture engagement and change. why boredom could be worse than smoking for our patients the language that we use in healthcare that can be problematic for our patients what is meant by the term "PJ Paralysis" and how this became a movement