Pragmatic Innocations: Balancing Tech and Human Experience

from Multifamily Media Network · host Multifamily Media Network

Jennifer Carter and Lia Nichole Smith ⁠https://www.linkedin.com/in/lianicholesmith/⁠ discuss the phenomenon of tech fatigue among renters, exploring the data behind it and its implications for property management companies. They delve into generational differences in technology use, the challenges faced by property management teams, and the importance of user experience. The discussion also highlights the need for a thoughtful approach to technology adoption, emphasizing the three Rs: rethink, refocus, and repartner, as essential strategies for navigating the evolving landscape of tech in the rental market.00:00 Introduction to Tech Fatigue Among Renters05:41 Generational Perspectives on Technology08:35 Tech Fatigue in Property Management11:21 The Credibility Gap in Technology14:42 The Three Rs: Rethink, Refocus, Repartner25:17 Pragmatic Innovation for 2026🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at ⁠www.multifamilymedianetwork.com⁠ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

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This episode is 28 minutes long.

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This episode was published on November 24, 2025.

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