Pre-owned Reimagined

In this episode of Pieces of Me, Janine Matos sits down with Alice Marshall, Director of Pre-Owned at Zalando, to explore the boom in pre-owned fashion.Alice talks us through the creative and operational engine behind Zalando’s recommerce operation. She explains how customers can trade in their as-new or gently worn items, and what it takes to build a trusted, high-quality secondhand experience at scale. The conversation covers how Zalando is grabbing the growing opportunity in kids’ pre-owned clothes and how her team is redefining what circular fashion can look like.Alice’s three “Pieces of Me” represent her personal connection to fashion, the important milestones in her life, and the collaborative, creative process that has shaped her career. If you’re interested in a career in fashion and lifestyle e-commerce, visit jobs.zalando.de