Principle #3: Empathy

Don Crawley, Author. Principle #3: Empathy The Third of the 5 Principles is the principle of customer empathy. Empathy is the ability to put yourself in the other person’s position, to imagine what they’re going through, to try to feel what they’re feeling. Of course, there are times where you simply can’t put yourself in the other person’s position and, contrary […] Principle #3: Empathy Don Crawley