Prizmah Podcast Live - The Milken Way

Learn about the The Milken Way, a unique set of ideas and values that guides how Milken Community School, one of the largest Jewish day schools in North America, operates and thinks about customer service. As Maya Angelou said, “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Customer service has become the most important factor in consumer decisions. In fact, recent studies have shown that 73% of people point to customer service as a key factor in significant decisions. Yet rarely do schools invest in customer service as a primary function of their recruitment and retention strategies. Learn about the customer service model of the Milken Community School in Los Angeles, and how it’s implemented across campus, in everything they do.