Proactive Customer Experience: Cisco's Anu Ranganath

from Improving Customer Experience · host Lynn Hunsaker

Interview with Anu Ranganath, Cisco Systems Global Customer Engagement Program Manager for Quality Initiatives. Definitions and examples of Customer Experience, Brand Promise, Customer Touchpoints and Loyalty Value. From www.blogtalkradio.com/customerexperience. Related information at Customer Experience Optimization: Sign-up for ClearAction newsletter. (12:59)

Episode metadata supplied by the publisher feed · Published Jun 16, 2009

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Proactive Customer Experience: Cisco's Anu Ranganath

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