Proactive customer service drives customer loyalty - Interview with Stew Bloom of Aspect

Today’s interview is with Stew Bloom, CEO of Aspect, who help enterprise contact centres deliver their customer experiences across every channel through their software platform. Stew joins me today to talk about proactive customer service and why proactive customer service drives customer loyalty. This interview follows on from my recent interview: Social leadership and why the C-Suite has to go social – Interview with Ted Coiné and Mark Babbitt – and is number 124 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate, become more social and deliver better service.