Problem Solving VII – The Problem with Problem Escalation

from Lean 911 · host Mark DeLuzio

Learn why problem escalation processes send signals to frontline associates that they are not qualified to solve problems over work that they are best suited to solve. This elitist approach demoralizes and demotivates employees when their engagement opportunities are stripped away by leaders who do not walk the talk, even as they preach that problems need to be solved at the lowest possible level in the organization.

Episode metadata supplied by the publisher feed · Published Apr 1, 2024

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Problem Solving VII – The Problem with Problem Escalation

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