Process 101: What a Real SOP Actually Looks Like with Matt Jenkins | Episode 272

Firm Type: Professional services firm | Boutique Professional Services In this episode, Jeff Klaumann speaks with Matt Jenkins, Founding Partner at Other. about how a professional services firm solved what a real SOP actually looks like. This episode is useful for founders of boutique professional service firms who are working on systematizing delivery, scaling past the founder, and building a firm that runs on documented process. Topics covered are what an SOP actually looks like on the page using real examples from Matt's library, how a sold offering connects to execution so the sale itself triggers the process, where to start when nothing is documented yet and the mistakes to skip, and how a team keeps process documents current instead of writing them once and abandoning them. Learn more about Collective 54, the community for founders of boutique professional service firms.