EPISODE · May 1, 2022 · 35 MIN
Proctive Data for Collections
from RO-AR.com : Numbers, Nuances & Observations · host ROStrategy
In this full interview, Stuart Murgatroyd from Data On Demand discusses the data environment in collections and the use of new data sources to proactively identify and understand customer behaviour. In areas such as identifying customer vulnerability (linking to the FCA's customers financial lives survey and consumer duty) this is all proving to become increasingly important. More insights and videos at https://www.ro-ar.com
What this episode covers
In this full interview, Stuart Murgatroyd from Data On Demand discusses the data environment in collections and the use of new data sources to proactively identify and understand customer behaviour. In areas such as identifying customer vulnerability (linking to the FCA's customers financial lives survey and consumer duty) this is all proving to become increasingly important. More insights and videos at https://www.ro-ar.com
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Proctive Data for Collections
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