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Productivity Pulse 6 episode artwork

Apr 12, 2026 15 min

Productivity Pulse 6

from ReThink Productivity Podcast Hosted by ReThink Productivity

Send us Fan Mail Hear directly from our experts—Sue, Simon, & James —who share real-world trends, new data findings, and actionable productivity insights We share the latest ReThink Academy training updates and why we built courses we wish we’d had when we first stepped into productivity and workload modelling roles. We also unpack how measuring work can remove customer friction, from mobile phone sales processing to the daily annoyances of hotel check-in, and why buy-in makes or breaks operational models • ReThink Academy expansion and what’s new • Introduction To Productivity course for new starters and teams • Workload Modelling course and the wider ecosystem around it • Method study as a practical process improvement framework • Time and motion study, work measurement and MTM pathways • Why productivity data supports better customer experience • Mobile phone retail example where processing time dominates • Workload model trust, overstaffing vs understaffing and queue impact • Retail Technology Show and benchmarking report launch plans We will be at the Retail Technology Show (RTS) the 22nd and 23rd of April at the Excel in London Book a meeting at RTS #theproductivityexperts Download a copy of the ReThink Productivity Retail Report Connect to Simon on LinkedIn Follow ReThink on LinkedIn

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What this episode covers

Send us Fan Mail Hear directly from our experts—Sue, Simon, & James —who share real-world trends, new data findings, and actionable productivity insights We share the latest ReThink Academy training updates and why we built courses we wish we’d had when we first stepped into productivity and workload modelling roles. We also unpack how measuring work can remove customer friction, from mobile phone sales processing to the daily annoyances of hotel check-in, and why buy-in makes or breaks o...

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Productivity Pulse 6

0:00 15:49

Chapters

  1. 0:00 Productivity Pulse Kick-Off
  2. 0:19 New Rethink Academy Courses
  3. 3:04 Method Study And Work Measurement
  4. 6:40 Modern Training Tools And AI
  5. 6:55 Productivity Meets Customer Experience
  6. 12:30 Workload Modelling And Staffing Reality
  7. 14:15 Retail Tech Show And Report

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How long is this episode of ReThink Productivity Podcast?

This episode is 15 minutes long.

When was this ReThink Productivity Podcast episode published?

This episode was published on April 12, 2026.

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Yes, a full transcript is available for this episode. You can read the complete transcript on the episode page.

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