Productivity Pulse Episode 11
from ReThink Productivity Podcast
Send us Fan Mail In this episode of The Productivity Pulse, James, Sue, and Simon talk about recent project insights, ReSearch developments and team milestones and the 2027 Productivity Forum The Self-Checkout Dilemma: The team examines the evolving role of self-checkouts in retail, the customer frustration caused when peak times cause queues, and how businesses can balance assisted checkouts with self-service tills Risks in Advice-Led Retail: An exploration of why self-checkouts can undermine customer value in service-driven environments, alongside the growing complexity of front-end operations handling click-and-collect, refunds, and exchanges Uncovering the "Why" with ReSearch: A deep dive into how pairing quantitative time-and-motion studies with in-depth employee interviews and interactive, post-it-driven workshops reveals why staff spend their time the way they do Team Milestones & Upcoming Events: An update on achieving Cyber Essentials certification and details on the Productivity Forum scheduled for September 8, 2027, at the National Conference Centre in Birmingham Resources: Save the Date: Register now for the next Productivity Forum on September 8th, 2027, at the National Conference Centre, Birmingham #theproductivityexperts Download a copy of the ReThink Productivity Retail Report Connect to Simon on LinkedIn Follow ReThink on LinkedIn
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Send us Fan Mail In this episode of The Productivity Pulse, James, Sue, and Simon talk about recent project insights, ReSearch developments and team milestones and the 2027 Productivity Forum The Self-Checkout Dilemma: The team examines the evolving role of self-checkouts in retail, the customer frustration caused when peak times cause queues, and how businesses can balance assisted checkouts with self-service tills Risks in Advice-Led Retail: An exploration of why self-checkouts can un...
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