Profiting in a World Where Customers Rule with Author Tema Frank

Best-selling author, international speaker and consultant, Tema Frank has over three decades’ experience in business & marketing strategy, usability testing and customer improvement. In 2012 she created the Frank Online Marketing Show, which has now become the Frank Reactions podcast, and extended her consulting, speaking and teaching services. She is also author of the best-selling book, Canada’s Best Employers for Women: A guide book for job hunters, employees and employers and will discuss with host Kelly Scanlon on Smart Companies Radio her just released book; “PeopleShock: The Path to Profits When Customers Rule. Discover what businesses can do to improve the customer experience and the three essential ingredients to profitability in the digital era. Learn more about your ad choices. Visit megaphone.fm/adchoices