Project Management Expert: Why Bad Clients Only Get Worse... And What To Do About It

Send us Fan MailLEVEL ONE: STARTUP & SURVIVALWhat does it actually take to build a business where execution isn’t the problem… but you are?In this episode of The Business Game, Rachel Losser, founder of Losser Consulting Solutions, shares what it really takes to build a consulting firm focused on one thing most businesses struggle with: getting things done.In this conversation, we're chatting with Rachel about about what happens when you realise that not every client is worth keeping, that growth comes from saying no more than yes, and that the biggest bottleneck in your business… is often you. From learning how to fire the wrong clients, to building systems that don’t rely on the founder, to creating accountability across teams, Rachel breaks down what it actually takes to move out of chaos and into control - and how to get out of your own way in the process.If you’re building a business, hiring your first team, or trying to stop being the bottleneck in your own company? This episode is for you!Let’s dive in, with Rachel Losser:• why bad clients don’t get better… they get worse • the moment she realised she was the bottleneck • how saying no leads to better opportunities • why “ready for change” and actually changing are different • how to build trust while still holding accountability • the simple system that keeps projects moving forward • why most founders delay the conversations that matter • how to scale without turning into a micromanager • the real reason projects fail in growing businesses • what it takes to move from doer to leaderChapters00:00 – The moment Rachel knew she could do it better02:02 – Firing clients and why it changed everything03:25 – How to spot bad clients early06:23 – Why clients don’t actually want change08:26 – “I am the bottleneck”10:15 – Training a team without losing control11:42 – The “reverse micromanager” problem13:22 – Turning custom work into scalable systems16:00 – Why founders hold onto work under pressure39:00 – The real shortcut: good work gets more workSupport the showThank you for listening to The Business Game, where real founders break down the real levels of business.Whether you're building at Level 1 ($0–$1M) or scaling through Level 6 and beyond, this show is designed to help you understand exactly where you are, and what it takes to level up.If you enjoyed this episode, please subscribe, follow and leave a review. It helps more founders find the roadmap.For full episodes, level breakdowns and behind-the-scenes content, follow us on YouTube, TikTok, LinkedIn, Facebook and Instagram.Want to identify your level or learn more about The Business Game framework?Visit www.thebusinessgamegroup.comIt's time to Level Up!We’ll see you at the next level.