Protecting Invisible Victims and the Most Vulnerable in Nigeria’s Financial Services Ecosystem: What the Regulators Must Do

In Nigeria’s rapidly evolving financial services landscape, millions of consumers remain at risk—especially the invisible victims and the most vulnerable groups who often fall through the cracks of protection. From unfair charges to predatory practices and digital exclusion, their voices are rarely heard, yet they bear the brunt of systemic gaps. In this episode of the EFInA Podcast, we sit down with Sola Salako-Ajulo, President of the Consumer Advocacy Foundation of Nigeria (CAFON), to unpack the urgent question: What must regulators do to safeguard the most vulnerable in our financial ecosystem? Building on insights from the recent webinar, this conversation explores the ecosystem’s expectations of regulators, the realities of consumer protection, and the pathways to building a financial system where fairness, trust, and inclusion are non-negotiable.