Protecting People and Data with Roshan Koonja, CIO of Constance Hospitality Management

What happens when AI meets one of the most personal industries in the world?On today’s show, we’re joined by Roshan Koonja, Chief Information Officer at Constance Hospitality Management, to talk about how data protection is reshaping the hospitality experience.Roshan explains why guest information, from medical details to travel documents, must be handled with absolute care, and how even unintentional mistakes can threaten a brand’s reputation. He shares how his team, long before GDPR, began preparing for the next wave of data protection, combining technical safeguards with continuous user education.From AI-powered threats to the human side of cybersecurity, Roshan emphasizes one timeless truth: technology should serve people, not replace them.Whether you work in hospitality or any customer-facing industry, this episode offers valuable lessons on trust, awareness, and resilience.🎧 Tune in to the full conversation to hear how Constance Hospitality keeps humanity at the heart of digital innovation.