Protecting the Soul of Travel in a Metrics-Obsessed Industry

In this episode, we explore the delicate balance between the soul of travel and the data-driven realities of the industry with special guest Kerry Griffin, VP of Engineering Operations at Switchfly. Kerry shares personal stories and industry expertise, touching on the emotional essence that inspires travel, the impact of technology and metrics, and the evolving role of AI. Listeners will gain fresh perspective on creating joyful travel experiences without losing sight of human connection. Tune in for an insightful conversation that blends heartfelt memories with forward-thinking discussion about the future of travel.Chapters(00:02) Protecting the Soul of Travel(02:30) The Beauty of Human Travel Experiences(08:58) The Impact of Metrics and Technology(15:40) Industry Shifts(21:06) AI and the Future of Travel(27:26) Making Travel More Accessible(31:32) Preserving Human ConnectionConnect with SwitchflyWebsite: https://www.switchfly.com/LinkedIn: https://www.linkedin.com/company/switchfly/X: https://twitter.com/switchflyYouTube: https://www.youtube.com/@SwitchflyOfficial