Protiviti-Oxford panel on strategic CX: Optimizing customer experience to drive growth

In this VISION by Protiviti podcast, we go behind the numbers of Protiviti-Oxford’s global survey, Executive Outlook on the Customer Experience with Oxford professor and lead author of the report, David Howard. David will walk us though some of the survey’s key findings. We also have a panel discussion with a trio of Protiviti Managing Directors and Digital, Creative and Customer Experience team of Jen Friese, Bryan Comite and Alex Weishaupl. The Protiviti CX team walks us through Strategic CX and offers insights about effectively optimizing the customer experience, as well as how their clients are improving the bottom line through CX.You can visit David Howard’s LinkedIn page here: www.linkedin.com/in/davidhowardoxford/You can visit Jen Friese’s LinkedIn page here: www.linkedin.com/in/jenniferfriese/You can visit Brian Comite’s LinkedIn page here: www.linkedin.com/in/bryan-comite-0333a63a/You can visit Alex Weishaupl’s LinkedIn page here: www.linkedin.com/in/alexweishaupl/To hear more VISION by Protiviti podcasts and view additional content about the customer experience, please visit https://vision.protiviti.com/.