Providing seamless in-product assistance with AI | Dopt

In this episode of Building With AI, host Haroon Choudery is joined by Phil Vander Broek, Co-founder and CPO, and Karthik Sethuraman, a staff engineer at Dopt. Phil and Kathrik transitioned Dopt from a traditional SaaS platform to one that uses AI for in-product education and onboarding, leading to the launch of AI Assist earlier this month. During the conversation, they discuss:How Dopt adopted GenAI,Multimodal models vs. traditional LLMs,Guiding principles for AI-powered UX,The biggest technical challenge of developing AI Assist,Phil and Karthik's great learnings from building AI products,And much more!—[00:00] Up next: [00:51] Episode introduction [02:03] Autoblocks: AI Optimization Platform [02:56] Phil and Karthik's introduction [04:58] How Dopt adopted GenAI [11:11] Multimodal models vs. traditional LLMs [16:03] All things Dopt AI Assist [22:53] Guiding principles for AI-powered UX [26:28] The biggest technical challenge in developing AI Assist[30:03] Phil and Karthik's valuable insights from building AI products[35:21] AI Assist outcomes: iteration & experimentation [36:48] The future of AI Assist [39:41] What is AI Assist? [42:32] Phil and Karthik's hottest AI take—Brought to you by Autoblocks (https://www.autoblocks.ai/) — how product teams deliver better AI experiences.—Building with AI is a weekly podcast featuring conversations with top AI product builders and leaders. Through thoughtful dialogue, host Haroon Choudery (CEO of Autoblocks) uncovers tactical insights that help listeners build & scale world-class AI products.—Subscribe to Building With AI:Website: https://www.autoblocks.ai/bwaiX: https://twitter.com/buildingwith_aiWhere to find Phil Vander Broek:Linkedln: https://www.linkedin.com/in/philipvanderbroek/X: https://twitter.com/philvbWhere to find Karthik Sethuraman:Linkedin: https://www.linkedin.com/in/karthikramen/X: https://twitter.com/karthikramenLearn more about Dopt:Website: https://www.dopt.comLinkedIn: https://www.linkedin.com/company/dopt/X: https://twitter.com/usecapitolWhere to find Haroon Choudery:Linkedln: https://www.linkedin.com/in/haroonchoudery/X: https://twitter.com/haroonchouderyLearn more about Autoblocks:Website: https://www.autoblocks.ai/X: https://twitter.com/AutoblocksAI