Proving AI ROI and Scaling Smart Adoption with CTO of RHB Bank in Malaysia, Kwang Leh Wong

One of the most honest truths about AI adoption is this: we don’t know what we don’t know, and that’s exactly why leaders must start testing now.This conversation features RHB Bank CTO Kwang Leh Wong, who shares how his team is approaching AI with a blend of curiosity and discipline. Kwang explains why the bank uses structured ROI frameworks, how POCs help validate real impact, and why productivity, cost efficiency, and customer satisfaction remain central to evaluating success.He also reflects on the urgency many leaders feel as AI accelerates, the importance of starting small with use cases that matter, and why consistent measurement helps organizations move beyond hype and toward meaningful value.If you’re shaping the future of work, this episode offers a grounded roadmap for adopting AI responsibly while staying ahead of rapid industry change.🎧 Listen to the episode for more insights from leaders navigating AI readiness and AI reality.