Public Enemy and getting practical with AI in the contact centre - Interview with Mikhail Naumov

from Punk CX: Customer Experience Insights with Adrian Swinscoe · host Adrian Swinscoe

Public Enemy and getting practical with AI in the contact centre - Interview with Mikhail Naumov, Co-Founder & President of DigitalGenius, a venture backed artificial intelligence (AI) company based in San Francisco & London. Digital Genius is focused on eliminating the mindless work customer service teams often have to deal with on a day to day basis so that they can focus on complex issues that technology, like a bot can't handle. Mikhail has also just published a book: AI Is My Friend: A Practical Guide for Contact Centers. As result, Mikhail joins me today to talk AI, contact centres, hype, reality and the new book.

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This episode is 42 minutes long.

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This episode was published on December 3, 2019.

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