Public Service Treatment, the rights of citizens and those of Public Servants.

Lukho Mkwedi Phuthi returns to Legal Junction with Mr. Pholoso Seakamela, tackling the burning issue of Public Service Treatment. They explore citizens' rights to dignified, efficient service from public officials. The discussion was sparked by how we are treated at hospitals, public places, officials on the roads and that Batho Pele principles are not applied to balance public servants' protections against accountability for misconduct or delays. Key insights cover lodging complaints via PSCBC channels and remedies under the Public Service Act. Listeners gain clarity on asserting rights while fostering respectful public-sector engagement. Heart to Heart