Push Form, Pull Content (#47)

Tune into this first episode of the second season! Hoots highlights one of his lean heroes, Niklas Modig! The author of This is Lean who coached Hoots when he was with DPR Construction. Niklas helped Hoots understand the story of the Toyota dealership that won the award of Role Model of the Year. This company went from being one of the worst performing dealerships (#287) to the best performing company as judged by Toyota. Niklas had the opportunity to interview the young CEO of the company that made the four year profound change. The CEO informed Niklas that this was a 4-step process and he proceeded to outline the process on the dry-erase board. Step1 = Everyone gets the same training. Step2 = Everyone begins to see the work through the same lens. Step 3 = Everyone begins to suggest improvements for the work Step 4 = Everyone begins to implement the suggested improvements This process pushes form but then allows the information to be pulled from those who are closest to the work. This is a great example of how to push form and pull content. Whether you are doing team health assessments, trust circles, player cards or other ways of pushing form, always ensure you're pulling the content! We do this by asking open ended and inquisitive questions to flip the switch between being a teacher and a learner. We must allow for variation to happen. By pulling content from the front lines, we are able to discuss and improve the things that actually matter. Maybe we will challenge Niklas Modig to come on to the show and share some efficiency paradox learnings with us!   ABOUT HOOTS ON THE GROUND PODCAST: The Lean Builder's absolutely, positively NO Bullshido podcast. Join Host Adam Hoots and his guests as they dig deep into the topics that are relevant to those of us who "get it": the men and women with the dirty boots, the ones who work in the field, doing the hands-on business of construction each day. Listen in as we keep it real while stories from the trenches are shared along with lessons learned and some laughter along the way.   RESOURCE LINKS MENTIONED IN THIS EPISODE: theleanbuilder.com | Our main blog, book, resources, news & events website   GUESTS FEATURED IN THIS EPISODE: Adam Hoots | linkedin.com/in/adam-hoots-4645519/ | podcast host for "Hoots on the Ground" and Lean Construction Shepherd with ConstructionACHEsolutions Niklas Modig | https://www.linkedin.com/in/niklas-modig-bb9947/