Putting an AI in Team: Collaboration and Client Management with Alvaro Tejido

This week, co-hosts Jiaqi Pan and Rachel Ann Kreis speak with Alvaro Tejido, Sales Manager for Southern Europe & UKI at Pleo. Alvaro shares his insights on AI’s potential in transforming sales and organizational processes—with particular attention to cultivating and sustaining a focus on the entire client life cycle and empowering customer success teams to do what they do best.Join us as we discuss:Effective division of responsibilities between account executives and customer success teamsThe importance of hiring coachable candidates who naturally fit the company’s cultureHow to handle errors in AI—and what reasonable expectations for the tech should look likeAdvantages and potential challenges of implementing AI-driven self-service onboarding processes