Putting Delegates First: How Venues Lead the Way on Welfare

At Confex 2026 James Dickson speaks with Katie Whitby, Head of Sales at The Venues Collection, about modern delegate welfare. They discuss practical, easy-to-implement measures venues can offer — from quiet spaces and residential options to allergen kits, accessible tech and inclusive catering — and why venues should act as trusted advisors to event organisers. The episode highlights real examples and simple solutions that make events more inclusive, calm and effective for delegates, whether for small provincial meetings or large corporate conferences. Thanks to our friends at Evolution Dome for helping make these episodes possible. This episode of the Event Industry News Podcast is sponsored by Present Communications. Present provides broadcast-quality live, hybrid and virtual event production, trusted by organisations where reliability really matters. From corporate town halls and conferences to high-profile live streams, they design and deliver fully resilient systems that work first time. To keep up to date with all the news, subscribe for free here. If you would like to take part in a podcast, then please complete our submission form.