Putting love back in the care system with Carly Glover

Can love actually be a legitimate—and measurable—policy goal for public services?In this episode, Joe sits down with Carly Glover, founder and former CEO of Jersey Cares, to explore the profound impact of love, advocacy, and human connection within the care system. Drawing from her transformative work in Jersey and Scotland, Carly shares how shifting from a transactional "Victorian model" to a relational approach can fundamentally change lives for those with care experience.Key discussion points:The Foundation of Jersey Cares: How a diverse "band of unusual suspects", from Chief Ministers to community leaders, came together in a noisy Portuguese cafe to redefine advocacy.The Power of Love in Policy: Why the core mission of "children in care should be loved" became the non-negotiable golden thread that influenced government practice.Brutalising vs. Tender Environments: Carly discusses how high-pressure, back-to-back professional schedules can "brutalise" staff, making it difficult to deliver "tender" services to vulnerable families.The Promise Scotland: Insights into the radical commitment to ensure all care-experienced children are loved, safe, and respected by 2030.Ceding Power & Agency: A look at why public services must stop "pretending" to have total control and instead empower individuals to exert their own agency.Stay connected:Follow Joe on LinkedIn: https://linkedin.com/in/joseph-badmanRead the latest chapters from our upcoming book: https://relationalservicedesign.comMaster the methodology: https://basistraining.co.uk/Partner with us: https://basis.co.uk