Q+A: Telstra’s AI strategy explained

from FEAR & GREED | Business News · host Fear and Greed

Artificial intelligence is quickly becoming one of the biggest strategic investments for major companies.Sean Aylmer speaks with Telstra CFO Michael Ackland, fresh from winning the Investor Engagement Excellence Award at the CFO Awards, about how the telco is using AI to improve customer service, increase productivity and train its workforce, while avoiding the risk of over-investing in a rapidly evolving technology.Find out more: https://fearandgreed.com.au/See omnystudio.com/listener for privacy information.

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This episode is 12 minutes long.

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This episode was published on March 12, 2026.

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